|
Frequently Asked Questions
|
 |
 |
| How can I become a Hood Home Delivery customer? |
You can either complete the Become a Customer application on our website or call us toll-free at 1-800-946-6311.
|
| How can I find out what products you carry? |
We have a complete, up-to-date product listing on our website. You can also request a catalog and price list by calling us toll-free at 1-800-946-6311. A third option is to flag down a Hood Home Delivery distributor when you see their truck in your neighborhood. The distributor will be glad to stop and provide you with a catalog and price list.
|
| Is there a delivery charge? |
There is a $1.50 fee in most of our service areas. However, in some areas there is no delivery charge. Your Independent Hood distributor can confirm this with you.
|
| Is there a minimum order? |
Each independent distributor sets his or her own policy with respect to minimum orders. Most of our distributors do not require a minimum order amount. A few require a modest minimum order. Your distributor can confirm this with you.
|
| Do I have to sign a contract or make a commitment to keep the service? |
No. There are no binding contracts or service agreements with your independent Home Service distributor.
|
| Do I have to take a delivery every week? |
No. Simply call us toll-free at 1-800-946-6311 or send us an email. You can also contact your distributor toll-free (1-888-645-5663 + your distributor's voice-mail code) if you want to skip a delivery or temporarily suspend service.
|
| How do I place my orders? |
It's easy: you can order online and email to orders@hoodhomedelivery.com; fax it (617-887-8486), or phone it in to your distributor toll-free (1-888-645-5663 + your distributor's voice-mail code). Or, just leave an order form or note for your distributor on your next delivery day.
|
| How far in advance should I place my order? |
We suggest you place your order by two days before your delivery day.
|
| Can I change my order each week? |
Yes. If you place your orders online or with your distributor on delivery day (as many customers do), you can change your order up to two days before your next delivery. You may also have a "standing order" (same items delivered each week), which you receive without having to do anything. If you want to change your "standing order", simply contact your distributor (1-888-645-5663 + your distributor's voice-mail code) up to two days before your scheduled delivery day. Or, just ask your distributor on delivery day if he or she can make the necessary change(s) to your order.
|
| How do I pay? |
Each independent distributor has his/her own policies with regard to payment. Most prefer payment on a weekly basis by cash, check, EBT, or major credit card.
|
| When will my deliveries begin? |
After you call, or register online to establish new service, a representative will contact you to assign you to an independent distributor, confirm your scheduled delivery day and take your first order. Deliveries are made on regularly scheduled delivery day, once a week, Monday through Friday, and your first delivery can be as early as the next date your distributor is in your neighborhood.
|
| Will it always be the same person delivering my order? |
Yes. Your Milkman is an Independent Distributor and will always be the same person, unless he/she is on vacation, sick, or retires. Hood's Home Service is based on consistency. Some of our hood Milkmen have been on their routes and delivering to the same customers for more than 25 years!
|
| What if I am not at home when my delivery comes? |
Customers who are asleep or not home can leave an oversized cooler on their porch or deck where the distributor can safely leave their order. However, this will not always work for frozen items, particularly during the warm weather months. Some customers provide their distributor with a key or access code so items can be stored inside the home (i.e., garage, basement or kitchen refrigerator).
|
| What do I do if I'm going away or will be on vacation? |
Simply contact us toll-free at 1-800-946-6311 or your distributor toll-free (1-888-645-5663 + your distributor's voice-mail code) with the dates you want to stop and resume service.
|
| What if there is a snowstorm or other weather disaster? |
Unless there is a driving ban, your order will arrive on schedule; delays are possible, but the delivery will be made.
|
| Are deliveries made on holidays? |
Each independent distributor establishes his or her own delivery schedule. Most distributors deliver on Monday holidays. Thanksgiving and Christmas deliveries are generally made on the delivery day before the holiday. Most of our distributors do not deliver on Saturday or Sunday.
|
| Can I special order items that are not listed in your catalog? |
You can get most any item that Hood manufactures (must be ordered by the case) but we cannot offer non-inventoried items from other food suppliers.
|
| Can I return deposit bottles to my milkman? |
Due to space limitations, our distributors do not generally accept returned empties. Hood Milk bottles are recyclable.
|
| What kind of quality can I expect from the items that are not made by Hood? |
Hood seeks the highest quality items available, from the very best food packers in New England as well as other parts of the U.S.
|
| What if I receive a product that is damaged or otherwise not up to my standards? |
Hood Home Delivery offers an unconditional, 100% product replacement or money back guarantee on every item in our catalog.
|
| Should I discard items that have reached the date stamped on the package? |
The date stamped on our products is a "sell-by" date, not an expiration date. Kept under refrigeration, there is ample time beyond the sell date to use the product.
|
| What about the date on frozen foods? |
Hood freezes items well in advance of the "use-by" date. We maintain an extremely cold environment in our freezer (-15 to -20 degrees) and find that products frozen this way are equal in quality to fresh foods when properly defrosted.
|
| Who do I call if I have a problem, complaint or suggestion? |
You can call us toll-free at 1-888-645-5663 or send us an email. We will promptly respond to every inquiry.
|
| |
|
